HESI (Health and Environmental Sciences Institute) Health Assessment Practice Test

Which verbal response by a nurse could enhance patient rapport during an interview?

1. Interrupting when the patient is speaking.

2. Using technical jargon to explain medical conditions.

3. Offering reflective listening.

4. Asking closed questions often.

The correct answer is: Offering reflective listening.

Offering reflective listening is a powerful technique that can greatly enhance rapport between a nurse and a patient during an interview. This approach involves the nurse actively listening to the patient’s concerns and feelings, and then paraphrasing or summarizing what the patient has said. This not only shows that the nurse is fully engaged and values the patient’s input but also helps the patient feel understood and validated. Reflective listening fosters an open and trusting atmosphere, encouraging the patient to share more about their thoughts and experiences. In contrast, interrupting a patient while they are speaking can disrupt the flow of communication, potentially leading to feelings of frustration or being dismissed. Using technical jargon can alienate patients, making them feel confused or intimidated, rather than fostering a sense of partnership and understanding. Frequently asking closed questions may limit the depth of conversation, preventing patients from fully expressing their concerns and reducing opportunities for meaningful dialogue.